Ever had to deal with the drudgery of calling a company's customer service department for assistance? Yep, we've all been there. Just this morning, I received a message from Discover -- at work, no less -- saying they were calling in reference to a "request" I'd recently made. ' A victim of identity theft several times over the last few years, I immediately assumed someone had tried to open an account under my name. Then I remembered I was protected under a credit monitoring service through my wife's employer -- plus, they hadn't notified me of any suspicious activity. I called the number and was told that, in order for them to track down the file in question, I would either have to provide a reference number (which wasn't given to me) or my full social security number. The latter was, of course, out of the question, so I opted to do one thing at that point: Call again later in the day and hope the person who attended me then was more com...

Many of us feel pressured to be the best at everything we do, whether in our personal or professional lives.  At work, you may feel as though you have to be a jack of all trades and master of them all, from creating complex spreadsheets to possessing the leadership skills to guide your subordinates. In your aerobics or karate class, you might be hard on yourself because you're not progressing as quickly as your peers. And at home, perhaps you're disappointed that you're not as great at cooking or handiwork as you thought. I'm here to tell you one thing: No one is perfect. It takes time to become very good at something, and given the fact that we're so strapped for time, we may never become as good at everything as we'd like. Unfortunately, far too many of us are reluctant to ask for help. We try to figure everything out on our own, only to get frustrated when we're not getting the results we want.  Even experts at their craft had to start som...